Frequently Asked Questions


Please see below for some of the more commonly asked questions, if you need more information please call or email us.

  • What services do you offer?

    Residential property management, crisis management and Casual letting (Time Permitting)

  • How do I find out more about you?

    Give us a call and lets make a plan to meet.

  • How often do you complete inspections?

    Inspections are completed 13 weekly. We will do inspections more frequently to ensure the proper management of your property during times that we feel extra attention is needed. For example, if the tenant is struggling to maintain our standards we may inspect monthly and follow up with 14 days notices and re inspections.

  • How often will the rent be paid to me?

    We make payments to owners on the 1st & 15th (or next working day) of the month. Under certain circumstances we can make one off payments outside these dates, we are here to help, and we know that sometimes different situations require that little bit more strategy.

  • What is your policy on rent arrears?

    We have a strict policy on rent arrears which is a full page procedure in its most basic form but in a nutshell we text, call and visit tenants, apply to tenancy tribunal and complete evictions when necessary. Some Property managers accept arrears of 1-2 days weekly, we don’t! We reduce our rent arrears greatly simply by selecting the best tenants.

  • Can I visit my property whilst it is under your management?

    Yes, you can, and we encourage you to do so. We recommend that you do this annually avoiding the Christmas period, school holidays and public holidays. A property is often your biggest investment and one great thing about this kind of investment is that you can see it, so why not make the time.

  • How much notice do I need to give to visit my property?

    Ideally, you should contact us a month before you intend to view the property as it will need to be an inspection and as we cannot inspect more frequently than monthly we need to make sure than any planned inspections during that time are postponed.

  • How do you select tenants?

    Very carefully! More often than not we will meet the tenants, the first impression is a good indicator as to what a person is like. We complete a tenancy tribunal check as soon as we receive the application. We will contact references, current landlords, previous landlords, employer, character referees, church pastors, real estate agents, anyone who can give us a good indication on how the prospective tenants will treat the property and pay the rent if selected. We will also check that the landlord references we are given are by the actual owners of the property and we complete credit checks. Tenant selection is extremely important, and we will not rent a property to someone if we are not completely confident that they will look after your property and pay their rent.